Refund policy

Delivery 

Order Confirmation

After placing your order, you will receive a confirmation email containing your order number. The delivery time with Colissimo or UPS varies between 2 to 7 business days depending on order volume, with a maximum delivery time of two weeks from the order date.

Delivery times

Shipments are made from Monday to Friday. The estimated delivery times are as follows:

• France, Belgium, and Luxembourg: 3 to 5 business days.

• Other destinations: Delivery times vary depending on the country.

However, these delivery times are not guaranteed. A reasonable delay cannot result in order cancellation.

Delivery Commitment

After confirming your order, AJEI ARCHIVE commits to handing over the ordered items to its carrier within a maximum of 7 business days. The carrier is contractually required to deliver your order to the provided address.

Taxes and Customs Duties

Depending on your shipping destination, you may be required to pay customs duties and taxes when your order arrives. The recipient of the goods is responsible for paying any duties, taxes, and customs fees required by the destination country. If you refuse to pay duties and taxes, your order will either be destroyed or returned to us. Please note that we will not issue refunds for items that are destroyed due to non-payment of customs duties and taxes, also the customer will be liable for the return cost of the package. 

Liability

Goods are shipped at the recipient’s risk. We recommend checking your package upon arrival. Any claim must be made to the carrier within 48 hours of receipt.

Shipping Fees

All orders are shipped from Paris via Colissimo or UPS. You will receive an email with a tracking number once your package has been dispatched.

International Shipping

We ship worldwide. Shipping costs are calculated based on the delivery address.

Returns & Exchanges

At Ajei Archive, every vintage item is carefully sourced, authenticated, and curated to celebrate the beauty of timeless pieces. Due to the unique and pre-loved nature of vintage items, all sales are final. We do not accept returns, exchanges, or refunds under any circumstances, including change of mind, fit issues or minor signs of wear. These characteristics are part of the item’s history and charm. We provide detailed descriptions and photos for each product to ensure transparency. If you have any questions or need further information before making a purchase, we are always available to assist you. In the unlikely event that you receive an item that is significantly different from what was described, such as receiving the wrong item, you must contact us within 48 hours of delivery with photos and details. These rare cases will be handled individually and are the only exceptions to our final sale policy. By placing an order with Ajei Archive, you acknowledge and agree to these terms.